Insights on Incentives has as its sole purpose the facilitation of thought and discussion on the subject of incentive compensation for banks and credit unions.  Once a month NSS will be sending out an e-mail with one insight on the area of incentive compensation.  The insights will come from our research, discussion with customers and finally, those of you who decide to offer an insight on this important sales management issue.


February 2009

Team Incentives – Important Research Findings

Recent research from the Center for Effective Organizations was done to better understand team rewards. One important finding was the importance of recognizing and responding to performance extremes. While not the only pitfall, this is an important one since not doing this will certainly alienate a group of people we all care about – the Super-keepers. It is one thing to implement a plan where a team threshold needs to be met before anyone gets paid, but still another to pay everyone the same despite performance extremes. Don’t do it. Find a mechanism for identifying the extremes and awarding accordingly.



 

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