Why TeamWork and Lotus
Notes?
NSS Corp has been providing retail delivery solutions to the financial
services industry since 1979. Over the years we have developed
branch automation solutions for banks of all sizes including Summit
Bank, Republic National Bank, Meredith Village Savings Bank, and
First Victoria National Bank. Our track record for success can
be directly attributed to our team of software engineers, consultants,
and
developers, almost all of whom joined NSS Corp directly from the
financial services industry.
In 1985, NSS Corp joined the IBM team through its National Solution
Provider Program. Together NSS Corp and IBM have worked together
to deliver integrated solutions that enable financial institutions
to stay ahead of their competition with optimal efficiency and
security.
In 1996, we realized that the Lotus Notes development environment
offers financial institutions many benefits beyond basic electronic
mail communications. Lotus Notes contains a powerful, distributed,
document-oriented database that combines information storage with
enterprise-wide communications, collaboration, and coordination
capabilities. That makes it ideal for automating workflow applications
such as customer relationship management.
With Lotus Notes as its underlying architecture, TeamWork offers
these advantages:
- TeamWork brings together customer information, account information,
and MCIF data in a single, user-friendly application.
- TeamWork allows geographically dispersed organizations to
share information more quickly without time-consuming and expensive
paperwork.
- TeamWork
gives you the flexibility of customized views designed to deliver
key information to various groups of users. That
means sales personnel have better access to customer profiles
and account
information, while managers gain a better view of what's
occurring day-to-day in your business. Managers can identify
problem
areas before they have a negative impact on your market.
- TeamWork
integrates basic productivity tools (e-mail, calendar, and
ticklers) with your customized customer relationship
application.
By running our own internal organization with this application,
NSS Corp has also developed strong hands-on knowledge
of Lotus Notes. As a result, our TeamWork application
customer relationship
management solution offers you:
- a built-in referral module
- a built-in expert rules engine to drive product recommendations
- a built-in problem resolution module
- an enterprise-wide directory
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